From registration to delivery, a complete guide to our freight platform.
从注册到签收，平台完整操作指南。
Click Login at top-right → Create a new account.
点击右上角登录 → 创建新账号。
Company name, contact, email, phone, address. Password at least 8 characters.
填写公司名、联系人、邮箱、电话、地址，密码至少8位。
Agree to Terms, click Submit Request. Activation within 1 business day.
同意条款后提交，1个工作日内激活并邮件通知。
Prepaid wallet model — ensure sufficient balance before placing orders.
预付款模式，下单前需确保余额充足。
Account Settings → Wallet, enter amount and submit.
账户设置 → 钱包，填写金额提交。
Wire transfer / Zelle / Check, upload receipt.
完成转账并上传凭证。
Within 1 business day after confirmation.
确认后1个工作日内到账。
For shipments that don't fill an entire truck.
不足整车的货物，拼车运输节省运费。
Click New LTL Quote. Enter pickup date, origin ZIP, destination ZIP, location types (Business / Residential).
填写提货日期、起运/目的地邮编、地点类型（商业/住宅）。
Add items: pallet count, weight per unit (lbs), dimensions L×W×H (inches), commodity description.
填写托盘数、单件重量、尺寸（英寸）、货物描述。
Auto-calculated by density. Override if you know the correct class. Enter an NMFC code (optional) to prevent reclassification rebills.
系统按密度自动算Class，已知正确Class可手动改。填NMFC代码可避免重分级差价。
Select as needed: Liftgate, Appointment, Residential, Inside Delivery.
按需勾选：尾板、预约、住宅配送、室内配送。
Click Get Quotes — results from multiple carriers in ~30 seconds. Sort by Recommended / Price / Transit.
点击获取报价，约30秒返回多家承运商报价。
Click Book. Fill in shipper/consignee info, Customer Ref or PO# (required), pickup time window. Optionally enter Declared Value for claim limits.
填写收发货人信息、客户参考号（必填）、提货时间窗。可填货值用于理赔限额。
Click Place Order. Wallet amount frozen, confirmation email sent.
提交后冻结钱包金额，发送确认邮件。
New TL Quote → origin/destination ZIP, pickup date, total weight, equipment (53' Van/Reefer/Flatbed).
填写路线、提货日、总重量、车型。
Solo Driver (standard) or Team/Expedited (faster, +$500).
Solo标准时效，或Team加急（+$500附加费）。
Fill shipper/consignee on confirm page. Edit commodity/weight/pallets if needed. Click Place Order.
确认页填写信息，可编辑货物详情，提交订单。
Our team confirms the carrier and sends email notification.
运营团队确认承运商后邮件通知。
Select port, destination ZIP, container size (20'/40'/40'HC/45'), Live or Drop delivery.
选择港口、邮编、柜型、Live/Drop。
MBL number, container number, LFD, consignee address.
填写提单号、柜号、最后免费日、收货地址。
Review pricing and submit.
确认报价后下单。
Save orders as drafts and finish later.
保存为草稿，稍后继续完成。
On confirm page, click Save Draft instead of Place Order. All data (addresses, contacts, instructions, declared value) is saved.
在确认页点Save Draft，所有已填信息都会保存。
Find your draft in My Orders → click into it → Continue Editing. All data is pre-filled on the confirm page.
在我的订单找到草稿，点"继续编辑"，所有数据自动回填。
Submit Order sends it for review. Delete Draft removes it permanently.
提交进入审核，或删除永久移除。
My Orders — view all orders, filter by status, search by order# or PRO#.
我的订单列表，可筛选、搜索。
Click an order: ETA banner, route map, timeline (Booked → Dispatched → Picked Up → In Transit → Delivered), real-time location.
点击订单查看：ETA、路线图、时间轴、实时位置。
Click Track next to PRO# to check on the carrier's website directly.
点击PRO号旁的追踪链接直接跳转承运商官网。
After dispatch: BOL PDF, Label 4×6, Label 8.5×11.
派车后可下载BOL和标签。
Submitted → Approved → Tendered → In Transit → Delivered
Every 30 minutes auto-sync. LTL based on terminal scans.
每30分钟同步，LTL以中转站扫描为准。
Send individual parcels via FedEx / UPS / USPS from our warehouse network. No account with carriers required.
从我们的仓库网络发送小包裹，支持FedEx/UPS/USPS多渠道比价，无需自行开户。
Go to Package Shipping in the menu and choose the warehouse closest to your cargo (LA / NJ / TX / GA / Miami).
进入Package Shipping页面，选择离您货物最近的发件仓库（LA/NJ/TX/GA/Miami）。
Enter recipient name, address, ZIP, phone. The system auto-verifies the address and identifies Residential or Commercial type.
填写收件人姓名、地址、邮编、电话，系统自动校验地址并判断住宅/商业类型。
Enter length, width, height (inches) and weight (lbs). Multiple packages can be added.
填写长宽高（英寸）和重量（磅），可添加多件包裹。
Click Get Rates — see prices across FedEx Economy, FedEx Ground, UPS, USPS and more. Sort by price or transit days.
点击获取报价，对比FedEx Economy/Ground、UPS、USPS等多渠道价格和时效。
Select a service and click Book. The system generates a shipping label (PDF) automatically once our staff approves.
选择服务下单，运营审批后系统自动生成Label（PDF），可直接下载打印。
For OOG, oversized machinery, over-height/width/weight cargo. Requires manual quote — equipment, permit and route all vary by load.
OOG超规货物、大件设备、超高/超宽/超重运输。不能在线即时报价，需人工评估车型、Permit、路线。
Per piece L×W×H, weight, count, stackable/tiltable, forklift-loadable, origin/destination ZIP, delivery site conditions (dock/forklift/appointment).
单件长宽高、重量、件数、是否可叠/倾斜/叉车装卸、起止ZIP、收货地有无Dock。
Visit /heavy-haul → click Get Heavy Haul Quote → contact form auto-pre-selects "Heavy Haul / Oversize Freight" subject.
访问 /heavy-haul 页 → 点击"获取超规货报价" → 联系表单自动预选超规货主题。
Initial quote within 4 business hours with complete info. Complex routes (multi-permit, pilot car required) may take 1 business day.
信息齐全后 4 个工作小时内初步报价。复杂线路（多 Permit、需 Pilot 车）可能需 1 个工作日。
Flatbed 普通平板 (deck ~5', up to ~48k lbs) · Step Deck 阶梯板 (lower deck ~3'6" for taller loads) · Lowboy/RGN 低板/可拆鹅颈 (deck ~2', up to 150k lbs, for heavy machinery)
我们协助匹配车型 + 申请 Permit + 规划路线 + 安排尾程派送。
Need to cancel an order? Here's what to expect.
需要取消订单？以下是取消和退款的完整流程说明。
On the order detail page, click Cancel, or contact our support team.
在订单详情页点击Cancel按钮，或联系客服申请取消。
Once cancelled, the frozen wallet amount is automatically released back to your available balance.
取消成功后，钱包中冻结的金额自动解冻，恢复为可用余额。
The order detail page shows the cancellation reason and refund amount clearly.
订单详情页会显示取消原因和退款金额，记录清晰可查。
Click Re-order on the cancelled order — addresses and freight info are auto-filled on a fresh quote form.
点击Re-order按钮，系统自动回填地址和货物信息，快速重新询价下单。
Built-in tools to help you quote accurately and avoid unexpected charges.
内置工具帮助您准确询价，避免被承运商重分级产生额外费用。
Search thousands of commodity codes to find the correct NMFC number and standard freight class for your goods at /tools/nmfc-lookup.
搜索数千条商品编码，找到正确的NMFC号和标准货物等级：/tools/nmfc-lookup。
Go to /tools/address-checker — verify whether a ZIP or address is Residential or Commercial before quoting.
询价前校验地址类型（住宅/商业），避免因地址类型错误被补收附加费。
Go to /tools/loading-guide — reference for pallet sizes, weight limits, and load configuration best practices.
参考托盘规格、重量限制和装车配置最佳实践，减少因超规产生的附加费。
For import shipments that involve multiple stages — customs clearance, container pickup, warehouse transloading, and last-mile delivery — Project Logistics ties everything together in one view.
针对涉及多环节的进口货运（清关→提柜→仓储→派送），项目物流将所有环节串联在一个页面统一管理。
Go to Project Logistics / 项目物流 in the left menu. You'll see all your projects with status, container info, and total amount.
左侧菜单点击"项目物流"，查看所有项目及状态、柜型、总金额。
Click a project to see the visual timeline: Customs → Pickup → Warehouse → Dispatch. Each step shows its current status.
点击项目查看可视化时间轴：清关→提柜→仓储→派送，每个环节显示当前状态。
Your project links to all related orders (Drayage, LTL, TL, Package). Click any order number to view its detail and tracking.
项目关联所有相关订单（拖车、零担、整车、小包裹），点击订单号查看详情和追踪。
See how your cargo is split and routed: destination, pallet count, weight, and delivery mode for each shipment.
查看货物分拨方案：每票的目的地、板数、重量和运输方式。
Draft → Customs → Drayage → Warehouse → Dispatching → Completed
草稿→清关→提柜→仓储→分拨派送→完成
Customs, pickup, transload, and delivery — all managed under one project. No more juggling separate orders.
清关、提柜、拆柜、派送全部归入一个项目管理，不再分散跟踪。
Go to My Account → Billing. Your invoices are listed with status (Issued/Sent/Paid/Overdue). Click any invoice number to see details and order breakdown.
进入 我的账户 → 账单，查看所有发票列表（已开/已发/已付/逾期），点击发票号查看明细和关联订单。
Each invoice has a PDF button. Click to download the invoice in PDF format for your records or payment processing.
每张发票都有PDF下载按钮，可下载用于记账或付款。
Invoices are auto-generated when your shipment is delivered. The invoice date is your delivery date. For prepaid customers, invoices are auto-marked as paid (wallet deducted at order time). For credit customers, payment is due per your terms (Net 7/14/21/30).
货物签收后自动出账，发票日期为签收日。预付客户自动标记已付（下单时已扣钱包）。信用客户按账期付款。
Occasionally, the carrier may adjust the rate after delivery (e.g., weight correction, reclassification, accessorial charges). If this happens, we will notify you by email with the reason and amount change. Updated invoices reflect the final amount.
承运商有时会在签收后调整运费（如重量修正、分级调整、附加费）。如有变更我们会邮件通知您原因和金额，发票会更新为最终金额。
If additional charges arise after the original invoice (detention, reweigh, address correction), a supplemental invoice (Invoice-2) will be issued separately. Credit Notes are issued for refunds or corrections.
如果签收后产生额外费用（等时费、过磅差、地址修正），会单独出补充账单。退差则出Credit Note。
Understand your account type, credit limit, and how transactions are tracked.
了解您的账户类型、信用额度规则和资金流向。
Prepaid 预付账户 (默认): Top up your wallet first, balance deducted at order time. Best for new accounts and low order volume.
Credit 信用账户: Net 7/14/21/30 payment terms, invoices issued after delivery. For established customers with approved credit line.
预付账户：先充值后下单，钱包余额下单时自动扣减，适合新客户和小批量。
信用账户：按账期付款（7/14/21/30 天），货到后开发票，适合长期合作客户。
Prepaid customers can request a temporary credit line for urgent orders when wallet balance is insufficient. Contact ops to apply — they will set an amount (typically $1,000–$5,000) and expiry date (typically 30 days).
预付客户钱包不够时可申请临时信用额度（联系运营，金额一般 $1,000–$5,000，有效期 30 天）。用完后充值还款即可。
If your temporary credit reaches its expiry date without repayment, the credit line is automatically reduced to $0 the next day. Outstanding negative balance remains until you top up or pay an invoice. You cannot place new orders until the balance is restored.
临时额度到期前未还款，第二天自动归零。负余额仍挂在账上需偿还，新订单无法下单，直到充值或付清。
When upgraded from Prepaid to Credit, your wallet balance is preserved — no funds are moved. Existing pending orders are automatically converted from wallet-deduct to credit-frozen. Future orders go to invoices with your Net terms.
从预付升级到信用账户，钱包余额完整保留，未交付订单的扣款自动退回成 freeze 占用。后续订单走 invoice 账期。
Login → My Account → Wallet: shows current balance, frozen amount, credit limit, and credit expiry date.
登录 → 我的账户 → 钱包：显示余额、冻结金额、信用额度、到期日。
From order to settlement — understand the timing for invoices and payments.
从下单到结清，了解发票出具和付款的时间节点。
At order approval, your wallet is debited. When the shipment is delivered, an invoice is auto-generated with terms "Due on receipt" and immediately marked as Paid from your wallet (with payment method prepaid_wallet). No further action needed.
下单批准时钱包已扣款，货到时发票自动生成（terms=Due on receipt）且立即标记已付，付款方式为"prepaid_wallet"。无需额外操作。
If your wallet balance is negative when an invoice is generated (using temporary credit), the invoice stays Issued (unpaid) until you top up. After you deposit, the system auto-reconciles oldest unpaid invoices first (FIFO).
如果发票生成时您的钱包是负数（在用临时额度），发票保持"已开未付"状态。您充值后系统自动按 FIFO 顺序核销最早的未付发票。
At order approval, wallet freeze is released (no debit). At delivery + 1 day, an invoice is issued with your Net terms (e.g., Net 30 means due 30 days after invoice date). Pay by wire/ACH or via wallet top-up before the due date.
下单批准时 freeze 释放（不扣款）。货到次日发票生成，按您的账期（如 Net 30 = 发票日 +30 天到期）。账期内通过电汇/ACH 或充值钱包付款。
When we receive your payment (wire/ACH/zelle), our finance team records it as a "Receipt". The receipt amount auto-allocates to your oldest unpaid invoices (FIFO). Any leftover goes to your wallet balance as prepaid credit.
我们收到您的付款后由财务团队录入"收据"，金额按 FIFO 自动抵最早的未付发票。多余金额进钱包作为预付余额，用于下次订单。
Invoices past their due date are flagged Overdue. We send reminder emails at +3, +7, +14 days past due. Persistent overdue may result in credit suspension and new order restrictions.
过期未付的发票标记为 Overdue，我们在到期 +3/+7/+14 天发邮件催收。长期不还会导致信用暂停和新订单限制。
Intermodal rail for long-haul container moves (door-to-door). More economical than truckload over long distances. Supports US ↔ Mexico ↔ Canada cross-border.
集装箱铁路联运，适合长途整柜（门到门）。长距离比整车更经济，支持美/墨/加跨境。
On IMDL Quote, choose origin/destination country (US/MX/CA), enter ZIP, equipment and weight. Priced lanes return an instant rate; others become a quote-on-request — we'll get back to you with pricing.
在 IMDL 询价页选起运/目的国家、填邮编、设备、重量。已有价的线路秒出报价；其他转为"询价待回"，我们会尽快回价。
Pick a rate and fill pickup/delivery details. Phone and gross weight are required (needed for rail booking and BOL).
选报价、填提送货信息。电话和货物毛重必填（铁路订舱与 BOL 需要）。
We assign the container number after dispatch. You enter the seal number on the order detail page after sealing the container (the 🚆 Rail Container card).
提柜后我们登记柜号；您封箱后在订单详情的"火车柜"卡片填写封条号。
Progress shows as milestones: Container Picked Up → Loaded on Rail → At Destination Ramp → Delivered.
进度按节点显示：已提柜 → 已装铁路 → 到目的场站 → 已送达。
Need to fix an address or date after submitting? Open the order → Withdraw & Edit / 撤回修改. It returns to draft and reopens the quote page with everything pre-filled; change what you need and submit again — same order number.
提交后要改地址/日期？打开订单点撤回修改，订单回到草稿并带原数据回到询价页，改完重新提交，单号不变。
Shipping the same lane again? On any past order click 再下一单 Copy — the quote page opens pre-filled with that order's lane, addresses and freight. Just adjust the pickup date and place it as a new order.
同一条线路再发？在任意历史订单点再下一单 Copy，询价页用原单的线路/地址/货物预填好，改个取货日即可建新单。
Declare weight, dimensions, class accurately. Rebills from inaccurate info charged to shipper — see Understanding Rebills.
如实申报，差价由货主承担——详见认识补收账单。
Pick up containers before LFD. Demurrage/Detention is shipper's responsibility.
LFD前完成提柜，超期费用货主承担。
Select Appointment during quoting if consignee requires it.
收货方需预约请在询价时勾选。
Keep sufficient balance. Orders blocked when insufficient.
保持余额充足，不足无法下单。
Check freight, note exceptions on POD with photos.
收货验货，异常在POD注明并拍照。
Multiple ways to reach us, and a place to track every question you raise.
多种方式联系我们，且所有提交的问题都能在一处跟进。
On any customer page, tap the icon at the bottom-right to chat with a live agent instantly.
登录后任意客户页面，点右下角浮标即可直接和客服对话。
On any order detail page, click "🎫 Report Issue / 提交问题", pick a category (delay / damage / billing / document / other), and describe it. A support ticket is created for our team.
在订单详情页点 "🎫 Report Issue / 提交问题"，选择类型（配送延迟/货损/账单/单据/其他）填写说明，即为你建一张工单，客服跟进处理。
Go to Account → 🎫 My Tickets (/my/tickets) to see all your tickets, their status, the full conversation with support, and reply directly.
进入账户管理 → 🎫 我的工单（/my/tickets）查看全部工单、处理状态、与客服的完整往来，并可直接追加回复。
A "rebill" is an extra charge a carrier adds after pickup, when the actual shipment (weight, size, service needed) doesn't match what was declared at booking. Here's what usually causes it, and how to avoid it.
"Rebill / 补收账单"是承运商在提货之后，发现实际货物（重量/尺寸/所需服务）跟下单时申报的不一致，额外加收的费用。以下是常见原因和避免方法。
Carriers reweigh and re-measure at their dock. Enter actual scale weight and precise dimensions — not estimates. Verify with the NMFC Lookup Tool before submitting.
承运商到站会复称复测，请填写实际称重和精确尺寸，不要用估算值。提交前可用NMFC查询工具核实。
Single pieces over ~8ft (96in) may take up more trailer space than expected. Flag these at booking so we can plan the right service — see Heavy Haul / Oversize Freight.
单件超过约8英尺（96英寸）的货物可能占用比预期更多的车厢空间，下单时请主动告知，参见超规货大件运输。
Residential address, appointment requirement, liftgate, limited-access location — declare these upfront. Check with the Address Checker if unsure.
住宅地址、预约要求、尾板卸货、限制区域——下单时如实勾选，不确定可用地址类型校验工具。
Long wait time at pickup/delivery, or a failed first delivery attempt, can trigger a fee — this happens on-site and isn't something a quote can predict.
提货/送货现场等待时间过长，或首次派送失败，可能产生额外费用——这发生在现场，报价环节无法预知。
Our team is ready to assist / 随时为您服务